Exploring How Compatible QRIS Adoption is in The Role of Trust, Security, and Compatibility

Liban Isak Mohamed

doi:10.30595/jesh.v2i2.312

Authors

Liban Isak Mohamed Universitas Muhammadiyah Purwokerto

DOI:

https://doi.org/10.30595/jesh.v2i2.312

Keywords:

QRIS, Digital Payment Adoption, Trust, Security, Compatibility, MSMEs, Technology Acceptance Model, Transaction Cost Theory

Abstract

This study examines the adoption of the Quick Response Code Indonesian Standard (QRIS) among micro, small, and medium enterprises (MSMEs) in Indonesia, focusing on the roles of trust, security, and compatibility. Utilizing a quantitative research approach, data were collected from 54 respondents of Universitas Muhammaddiyah Purwokerto Students, and analyzed using SmartPLS. The findings reveal that perceived security significantly influences compatibility, whereas trust exhibits a less pronounced impact. These results highlight the importance of robust security measures in fostering QRIS adoption, supported by theoretical frameworks such as the Technology Acceptance Model (TAM) and Transaction Cost Theory. Practical implications include prioritizing security enhancements and educational initiatives to improve digital literacy. The study contributes to understanding digital payment adoption dynamics and offers a foundation for optimizing QRIS implementation in emerging markets.

References

Agyapong. (2019). Implications of digital economy for financial institutions in Ghana: an exploratory inquiry. https://doi.org/10.1080/19186444.2020.1787304,11.

Alharbi. (2021). The Role of Trust in the Adoption of Mobile Payment Systems: A Systematic Review. Journal of Retailing and Consumer Services, 59, 102396.

Coase's, R. (1937). Transaction Cost Theory.

Davis. (1989). Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology. Minnesota: Management Information Systems Research Center, University of Minnesota.

Davis, F. (1989). The Technology Acceptance Model (TAM).

Demirgüç. (2020). The Global Findex Database 2017: Measuring Financial Inclusion and Opportunities to Expand Access to and Use of Financial Services. OXFORD, 7.

Fajar. (2022). Integrated QR Payment System (QRIS): Cashless Payment Solution in Developing Country from Merchant Perspective.

Gefen. (2003). Trust and TAM in Online Shopping: An Integrated Model. researchgate, 11. Ghosh, A. (2000). Financial Leverage Changes Associated with Corporate Mergers. Journal of

Corporate Finance. Journal of Corporate Finance.

Ghozali, L. a. (2012). Partial Least Squares Knsep, Techbic application using SmartPLS.

Penerbit Universitas Diponegoro.

Ghozali, L. a. (n.d.). Partial Least Squares Knsep, Techniques and Applications Using Programs SmartPLS 2.0 m3 for Empirical Research, 76.

Jogiyanto. (n.d.). Concept & Application of Structural, Equation, and Varian-Based Modeling in Business Research, 72.

Karimatul, B. C. (2024). QRIS Payment Innovation: Strategic Steps to Increase MSMEs in Rejosari village. DOI: https://doi.org/10.55606/mateandrau.v3i1.2068, 10.

Kauffman. (2021). The Role of Security in the Adoption of Digital Payment Systems: Evidence from the United States. Information Systems Research, 32(2), 456-474.

Kumar. (2019). validity and reliability evidences in identifying workplace ergonomics among bank employee’s using computers. DOI:10.17267/2238-2704rpf.v9i2.2320.

Nathan. (2022). Integrated QR Payment System (QRIS): Cashless Payment Solution in Developing Country from Merchant Perspective. Asia Pacific Journal of Information System, 26.

Post, T. J. (2023). QR payment growth in Indonesia outpaces BI target. BI finance (p. 11). jakarta: News Desk (The Jakarta Post).

Rafferty, N. E. (2022). Integrated QR Payment System (QRIS): Cashless Payment Solution in Developing Country from Merchant Perspective.

Roca. (2009). The importance of perceived trust, security and privacy in online trading systems. Department of Financial Economics, Accounting and Operations Management, University of Huelva, Huelva, Spain, 19.

Roca. (2020). Understanding E-Learning Continuance Intention in the Workplace: A Self- Determination Theory Perspective. Computers in Human Behavior, 112, 106467. human behaviour.

Rogers. (2003). Diffusion of Innovations Theory. Boston.

Suyanto, E. (2022). Pengaruh kinerja keuangan, kinerja lingkungan dan ukuran perusahaan terhadap nilai perusahaan dengan pengungkapan lingkungan sebagai variabel intervening. Fair Value : Jurnal Ilmiah Akuntansi Dan Keuangan.

Venkatesh. (2003). User Acceptance of Information Technology. Management Information Systems Research Center, University of MinnesotaStable URL: https://www.jstor.org/stable/3003654.

Venkatesh. (2016). Journal of the Association for Information Systems; Unified Theory of Acceptance and Use of Technology:A Synthesis and the Road Ahead, 49.

Zhong, Y. (2022). Investigating Customer Behavior of Using Contactless Payment in China: A Comparative Study of Facial Recognition Payment and Mobile QR-Code Payment. MDPI stays neutral.